At AztekComputers.com, we are here to help you deal with any issues
that might occur. As long as you meet the terms and conditions that
are stated in our return policy you will most likely be able to make
an exchange or return a product. Please note that not all items are covered
by our returns policy and we reserve the right to change this policy at any time.
| •
|
Shipping
and handling charges are non refundable.
|
| •
|
All
exchanges and/or returns are subject to approval. Although
we would like to accommodate everyone, there are certain items
that are not returnable, such as: ipods, software, hard-drives,
and accessories just to name a few. Please contact one of our account executives
if you should have any questions. |
| •
|
All
exchanges and returns require a RA (return authorization) number.
|
| •
|
An
RA (return authorization) number must be requested within 7 days of receipt of the merchandise.
|
| •
|
After
7 days please contact the manufacturer directly. |
| •
|
The
return package must be received within 10 business days of
the RMA issue date. |
| •
|
All
items must be returned in "as new" condition in the original
packaging and have all accessories, blank warranty cards,
and user's manual. |
| •
|
1-7 days: Customer is responsible for paying a mandatory 20% restocking fee, and is also responsible for paying all shipping and handling charges for both ways. |
| •
|
Software
cannot be returned. |
| •
|
Open
box items are not eligible for return unless specified otherwise.
|
| •
|
Please
refer to the manufacturers warranty agreement after the 7th
day of receiving your equipment. |
| •
|
If
you think that your merchandise is defective please call the
manufacturer first before calling Aztek Computers. A list of manufacture phone numbers are available at our vendor directory page
|
| •
|
Defective
products are only exchanged and no refunds are authorized. |
| •
|
AztekComputers.com
will verify serial numbers and claimed defects prior to shipment
of replacement unit. |
| •
|
Item
or items not found to be defective: Minimum 1 hour labor at
$75.00/hr |
| •
|
Missing
or abused items: Cost to replace. |
Special orders means items that we do not have in stock, and order them specifically for the customer after an order is placed by the customer and prepaid, occasionally the prices of special ordered items may change depending on the new cost we get from our vendors. Special ordered item(s) cannot be returned or cancelled at any circumstance after the order has been placed. If special order is canceled prior to delivery a 20% special order cancellation fee will apply.
AztekComputers.com personnel takes the utmost care in packaging your
products for shipment. Occasionally, however a package may become
damaged due to mishandling by a carrier. If you have received a damaged
product please call our customer service department immediately for
further assistance.
| •
|
Contact
our customer service department at 469-574-0240 between the
hours of 9:00 am to 6:00 pm, CST. or login to your account and generate a electronic request. Are requests are processed the next business day.
|
| •
|
Print
out the RMA number directly from our web site. |
| •
|
Attach
the RMA number on the package, next to the return address.
|
| •
|
Return
the complete package (include copy of invoice) to:
AztekComputers.com
Attn: Service Department (RMA Number:_____)
Address will be given to you at the time the RA is Issued |
| •
|
Refunds
will be issued after verification of item/items received,
checked and approved less any applicable fees. |
| •
|
Once
item is received, checked and approved, a replacement item
will be shipped out depending on the availability. |
| •
|
We
at AztekComputers.com do our best to ship items that are free
from defect. Since we receive merchandise directly from the
manufacturer we may not know when an item is defective. Within
the first week we will exchange the product for you at no
additional cost. After the one-week grace period we will be
happy to assist you in getting the problem resolved or you
are welcome contact the manufacture directly. |
